Book Now
Book Now

Patient and Appointment Information

Patient Information

To make an appointment, please phone reception on 02 6662 1555 or book Via Hotdoc

You may print off the registration form, fill in your information and bring it along with your Medicare card and/or any concessions cards to your first visit. Download New Patient Form Here

Please ensure all your contact information is kept up to date. This includes your: address, phone number/s and alternative phone numbers (eg. family member or friend)


We are now supporting your doctors by using SMS (text messages) to send reminders on behalf of your doctor.

Please advise a reception or your doctor if you do not wish to receive these messages.

Appointment Information

Casino Medical Centre provides doctors with the facilities to offer the following appointment types:

  • Face to Face by appointment
  • Telehealth (phone and video consultations) for patients who have been seen by their doctor in the last 12 months. View the Telehealth Policy

Patient Communication

There are multiple ways in which the practice and the doctors we support communicate with patients and third parties. View our Communication Policy


The doctors consulting at Casino Medical Centre operate their own independent medical practices, and therefore may have different fee arrangements. Each of the doctors consulting at Casino Medical Centre currently operate a private billing practice and accept cash, cheque, EFTPOS & credit card payments. If you have any questions about your doctor’s fees, please contact reception.

Your doctor will usually bulk bill children under 16 (some exceptions apply) and direct the accounts of veteran’s affairs cardholders to the Department.

Normally, you will be advised of the fees for any procedure by your doctor or reception. Please do not hesitate to ask about fees if you are unsure.

If you have difficulty meeting your medical expenses, please discuss the matter with the Practice Manager or your doctor. The doctors who consult at Casino Medical Centre are often  prepared to come to mutually agreeable arrangements.


If you are unable to keep your appointment with your doctor, please notify reception as soon as possible, so that your doctor can offer your appointment to someone else.

If you frequently don’t turn attend your appointments, your doctor may elect not to offer you an appointment in the future.

Privacy Policy

This practice complies with federal and state privacy regulations including the Privacy Act 1988 (Cth) as well as complying with professional standards implemented by the RACGP and AHPRA.
If you are concerned about your privacy, please discuss this with your Doctor or reception.

Test Results

You and your Doctor should plan at the end of your consultation, how you will obtain your test/examination results. Your doctor might recommend you return for a follow-up appointment to discuss results; if so, please make an appointment. Otherwise, your doctor may advise you that your results can be obtained by telephoning the Practice Nurse after 10am, if the nurse is busy, she will return your call that same day. (Please allow 72 hours before phoning for results).

If your doctor has a non-urgent message for you regarding your test results, the Practice will send a letter or SMS to you on behalf of your doctor.

Interpreter and Other Communication Services

We support doctors to consult with people who require communication assistance by providing them with access to the National Relay Service for people who have hearing or speech impairment (phone 1800 555 660), and the Doctor’s Priority Line via the Translation and Interpreter Service (TIS) for people from a non-English speaking background (phone 131 450).